Privacy Policy | US Foreclosure Aid

US Foreclosure Aid is committed to handling the information homeowners submit with care, discretion, and respect. This policy describes what information we collect, why we collect it, how it is used, and what rights you have.

This website is intended primarily for individuals located in the United States.

1. Information We Collect

When you use this website, you may submit information in several ways:

Contact and scheduling forms: Name, phone number, email address, current foreclosure stage, primary goal, and any notes you choose to share.
Document uploads: Mortgage statements, Notices of Default, Notices of Sale, servicer letters, or other documents you choose to upload.
Email communication: Any information you include when you contact us by email.
Website usage data: Standard server logs may collect basic technical information such as browser type, pages visited, and referral source. This information is used only for operational purposes.

2. How We Use Your Information

Information you submit is used only for the following purposes:

To conduct the Homeowner Strategy Review™ you requested
To contact you to schedule or follow up on a review
To review documents you upload in preparation for a review
To communicate with you about your situation and any follow-up
To comply with applicable legal requirements

We do not use your information to market third-party products or services. We do not sell your information to data brokers, lead generation companies, or any other third party.

3. Document Handling and Storage

Documents you upload — including mortgage statements, legal notices, and servicer correspondence — are:

Stored using encrypted, access-controlled storage systems
Accessible only to team members directly involved in your review
Retained only as long as necessary for the purpose of your review or as required by applicable law
Not shared with third parties except as described in Section 4

We use reasonable administrative, technical, and physical safeguards designed to protect the information you provide. Information and documents are retained only as long as reasonably necessary to provide requested services, comply with legal obligations, resolve disputes, or enforce our agreements, after which they are securely deleted or anonymized when appropriate.

4. When We May Share Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

With your explicit consent: For example, if you ask us to coordinate with your attorney or another professional on your behalf.
Service providers: Third-party tools used to operate this website (such as secure file storage or scheduling software) may process information on our behalf under confidentiality agreements.
Legal requirements: If required by law, court order, or lawful government request.

5. Your Rights and Choices

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect (Right to Know), the right to correct inaccurate information (Right to Correct), the right to request deletion (Right to Delete), and the right to opt out of the sale or sharing of personal information — we do not sell or share personal information. We do not discriminate against anyone who exercises these rights. To exercise any of these rights, contact us at support@usforeclosureaid.org.

6. Security

We take reasonable technical and organizational measures to protect the information you submit. No system is perfectly secure, and we cannot guarantee that information cannot be accessed, disclosed, or altered by unauthorized parties. We will notify affected users promptly if a security incident occurs that affects their information.

7. Children's Privacy

This website is intended for adults facing foreclosure. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information through this website, contact us and we will delete it promptly.

8. Changes to This Policy

This policy may be updated as this website evolves or as applicable requirements change. Material changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

9. Contact

Questions about this privacy policy or how your information is handled can be directed to:

US Foreclosure Aid
1200 Wilshire Blvd, Los Angeles, CA 90017
323-974-4722
support@usforeclosureaid.org

This policy may be updated as our services evolve or as applicable requirements change. We will post material changes here with a revised effective date. For any questions, contact support@usforeclosureaid.org.